Refund and Returns Policy
Refunds
We want you to be satisfied with your purchase. If you need to return merchandise within the first 30 days of delivery please follow the steps outlined below. Returns after 30 days will not be accepted.
**Please note that firearm purchases that are accepted from the transferring FFL are considered used firearms and returns will NOT be guaranteed. Inspect it BEFORE accepting the transfer. All sales are final on ammunition, projectiles, reloading components, clothing, cleaning solvents/lubricates, and food. Unless received defective, these items are not returnable or refundable.
All returns on orders paid by a credit card will receive a credit to the card used on the purchase (or store credit) once confirmation of receipt of merchandise has been made and inspection has been completed. Depending on your financial institution, refunds are credited between 3 to 5 business days after issuance. All cancelled orders that paid with a money order or cashier’s check will have the refund issued as store credit.
To qualify for a refund on an item that is not defective, all returned merchandise must include the following:
- The merchandise must be in the original packaging.
- The merchandise must be unused. Products showing excessive use will not be refunded or exchanged.
- Include the following in package:
- A copy of your original invoice and packing slip
- The reason for your returned merchandise.
- All return merchandise shipments must be pre-paid, no COD.
- You must send your returned merchandise using either UPS, FedEx, or USPS according to their restrictions and provide us with tracking information.
Upon receiving your package in our warehouse, and verification of the item is made, you will receive an e-mail with the status. This process can take up to a few weeks from start to finish.
Please Note: You will be responsible for covering the shipping fees on returned merchandise that is not-defective. A 10% Restocking Fee may apply to any returned merchandise. Firearms that are not defective and returned will have a 10% restocking fee AND a shipping charge deducted from your refund. Any variance to this policy may result in no refund or a partial refund.
RETURNS
Please take your time to inspect all firearms thoroughly at the FFL dealer BEFORE proceeding with the transfer. Once a new firearm is transferred to you from the FFL it is considered used, even if unfired. Consequently, we will not be able to guarantee acceptance of the return. Also, we DO NOT reimburse FFL transfer fees on returned items. We do understand that some manufacturer defects may not be identifiable upon initial inspection. However, upon discovering a defect AFTER the transfer is accepted, the firearm MUST be returned directly to the manufacturer for replacement or repair (in accordance with manufacturers warranty policy). By sending a defective firearm directly to the manufacturer, you can avoid the unnecessary transfer fees of returning the firearm to us through your local FFL dealer. If we do receive a defective firearm that has already been transferred, we will simply forward the firearm to the manufacturer on your behalf. Manufacturer repaired firearms can be returned directly to the customer without additional FFL transfer or associated fees. However, if the manufacturer chooses to replace the firearm, the replacement firearm must transfer through your local FFL dealer to document the replacement firearm serial number. We will not cover any additional transfer fees if that situation occurs.
FREE SHIPPING
Free shipping is valid on orders of $300 or more shipped to a single U.S. address, after promotions and discounts are applied, excluding applicable taxes.
Promotions and discounts will be applied at checkout.
$12 flat rate applies to orders under $149. These charges will be included in the shipping and handling of your order.
All orders are shipped UPS Ground. Delivery lead times vary; most orders ship within 7-10 days after the order is placed. Customers will receive an email notification providing tracking information when orders ship.
Order tracking number may take up to 48 hours to show on the carrier’s website after the shipping confirmation is sent.
ORDERS
Consumer inquiries only. Phone orders not accepted – Business hours for support 8am – 5pm. Inquiries will have a response within 24 hours Monday-Friday.
Returns – All sales are final. While items sold on our website are not eligible for return, we are committed to your 100% satisfaction. Please contact customer support for more information.
Product delivery/receipt – Consumers will receive an email notification of receipt of order within 24 hours of order being placed.
Promotions – From time to time, GrandFire Ammunitions will have promotions. Promotions and promotional pricing are available only during the promotional period. Promotions and promotional pricing may not be applied to prior purchases. Prices displayed are subject to change at any time with or without notice. Always review pricing at time of checkout as the pricing for products and other items in your shopping cart may have changed from the time they were originally placed in the cart.
Shipping charges are applied per order, as displayed during checkout. If you place multiple orders at a time you will incur shipping charges for each order placed and agree to pay shipping charges per our terms on conditions upon checkout. We reserve the right to consolidate multiple orders into one shipment that ships either via UPS or if applicable are palletized and shipped via LTL (freight truck). If orders are consolidated, no shipping charges will be refunded.
CANCELLATION POLICY
Orders may be cancelled within 24 hours after they were placed. We will do our best to accommodate your request after 24 hours, but please note once your order has begun to process in our Distribution Centers we are unable to cancel. Once orders are cancelled, payment pre-authorization related to the order will be cancelled as well.
Orders cannot be cancelled after they have been shipped. If you need to cancel an order after it shipped, please refer to our Returns policy.
RESTRICTIONS
Ammunition sales to New Jersey residents are restricted to shotshell and centerfire rifle ammunition only.
Ammunition components are not available to residents of Massachusetts or Washington D.C.
Shipping is not available to P.O. boxes, international, or APO/FPO addresses.
Must be eighteen (18) years of age or older to purchase rifle or shotgun ammunition as defined by federal law. Must be twenty-one (21) years of age or older to purchase handgun ammunition as defined by federal law.
Check the local laws of your area for any other laws or regulations before ordering.
BY PLACING AN ORDER ON OUR SITE YOU AGREE TO THE TERMS AND CONDITIONS INCLUDING ALL SHIPPING, RETURN AND ASSOCIATED POLICIES ON THIS WEBSITE.
Free Shiping
Free delivery for all orders over $1000.
No Contact Delivery
We always value your safety.
Fast Delivery
We deliver faster then anything else.
24\7 Customer Support
We have 24/7 ready and active customer service